1. The title of the page should be "Commercial Disclosure”(特定商取引法に基づく表記) or "Mail Order Sales Disclosure”(通信販売に関する表示事項).

2. Include all required items on one page.

3. Make the page accessible from your homepage and payment area. Many of our users place this link in their footer or navigation bar.

Required Items

"Commercial Disclosure” page must contain the following information:

Item TypeExplanationExample

Legal NameFor businesses, this is your registered trade name. If you are an individual, this is your registered trade name or full legal name.ABC K.K.
John Smith

AddressThe address of your place of business (address on the registry).
*If you are a sole proprietor, you can omit it by saying “We will disclose without delay if requested".**-**12 Nagatacho, Chiyoda-ku, Tokyo 〒100-6178

Phone numberA phone number your customers can use to contact you in Japanese.
*If you are a sole proprietor, you can omit it by saying “We will disclose without delay if requested".
03-1234-5678
Hours 10:00 - 18:00 (excluding weekends and holidays)

Email addressAn email address your customers can use to contact youcontact@example.jp

Head of OperationsThe head of your organization or business, or a designated company representativeJohn Smith

Additional feesProvide information about any fees that your customers may be subject to in addition to the cost of the product or service itself, including (but not limited to): shipping costs, processing fees, etc.- A flat-rate shipping cost: ¥1000 per box
- Transaction fee for Konbini payments: ¥100

Exchanges & Returns PolicyAll of our users must maintain a fair refund policy. Explain how you handle exchanges and refunds here. Please prepare two separate explanations; one is for handling the item that is defective, the other one is for handling the item that is not defective.＜Returns and exchanges requested by customers＞
Items before shipping: You can cancel your order by pressing the cancel button on the website.
Items after shipping: Unopened items can be refunded or exchanged for items of equal or lesser value only if you contact the customer support center (insert phone number) within 10 days of the arrival of the item. We do not accept returns or exchanges of items after opening.

＜Returns and exchanges for defective goods and services＞
Please contact the customer support center (*insert phone number*). We will refund or exchange with new products at our shipping cost.

Delivery timesWhen the goods will be delivered to the customer or when the service will be provided after the customer has placed an order.Orders will be processed within 3-5 business days.
Products should be received within 14 days and are available as soon as you place your order.

Accepted payment methodsAll payment methods available for customers to pay for the serviceCredit cards or via local bank transfer

Payment periodPeriod that customers are expected to make payments.Credit card payments are processed immediately, while local bank transfers must be sent within 3 days of the date of order.

PriceSales price of the product or service (including consumption tax)¥4,000
Amounts listed on each product page